Here is what we have been experiencing in this house the past few weeks.
Joann fabrics online. Been shopping with them for years online and in person. Online – never had this particular event happen until my last (and final) order. They double charged me to “verify” my card. Whenever corporations have done this they put a temp. charge of around $1 or less but NEVER double charge. When I learned this via one of their CSR’s, I made it very clear this was a first and I would never be doing business with them again. As I explained – this double charge took twice the amount of money out of my account and I was unable to USE this money for 5/6 days.
Theft anyone?
Then there’s kroger and their gas station policy of charging an extra penny on debit card purchases. Attendant said “glitch” but that it had been happening for awhile.
Theft anyone?
Then there’s iherb. My mate purchased a couple of items – which for some unknown reason was not picked up by the carrier. One week later we still have confusion. No product. NO REFUND (they claim they submitted it but it was our bank that holds the funds – our bank has a different story). Yesterday I received an email stating the refund was being issued – but for a totally different amount – $10 LESS. So I wrote back – and again confusion ensued. This had to be elevated to another level which may take 48 business hours or longer to rectify. Call their CSR number and get told to resolve things online as they no longer do phone business.
Then there’s ebay. Mate made a purchase there. Again – the carrier has yet to pick it up. Seller took the money immediately of course. So we’ve written the seller and await a response.
Matrix crumbling. Whatever. FINE. But don’t F with WE THE PEOPLE $$$$ in the process. Pitchfork revolution. Retribution. A little “pain” goes a long way as my mate is saying. We DONE taking the hits.
